Frequently Asked Questions
Quick answers to common questions about our tools, shipping, returns, and warranty.
Ordering
Do you offer professional-grade tools?
Yes. Our tools are built for speed, cleanliness, and durability for technicians, shops, fleets, and serious DIY use.
How do I choose the right tool?
If you’re not sure which option fits your setup, email us with what you’re working on (wheel type, stud size if known, and your use case). We’ll help you choose. Contact: support@studandhubpros.com
Shipping
What is your processing time?
Orders are processed within 2–3 business days (excluding weekends and major holidays).
Where do orders ship from?
Orders ship from a U.S.-based fulfillment partner located in Glendale, Wisconsin. Shipping times vary by destination and carrier.
How are orders packaged?
We use protective packing materials to help reduce movement during transit and help ensure your order arrives in good condition.
For full details, visit our Shipping & Returns page.
Returns
Do you accept returns?
Yes. We accept returns. Please contact us first so we can help you get started and make sure everything is handled correctly.
How long do I have to request a return?
Please contact us within 30 days of delivery.
What if my order arrives damaged or incorrect?
Contact us right away and we will work to resolve the issue. Photos are helpful.
Warranty
Do your products come with a warranty?
Yes. All Stud And Hub Pros™ products include a 1-year warranty against defects in materials and workmanship under normal use.
What is not covered under the warranty?
Normal wear, misuse, improper installation, modification, or accidental damage are not covered.
How do I file a warranty claim?
Email support@studandhubpros.com with your order details and a short description of the issue. Photos are helpful and speed things up.
Contact & Support
How can I contact you?
Email us anytime at support@studandhubpros.com. We aim to respond as quickly as possible during business hours.